Return & Shipping Policy
Last Updated: September 2026
Welcome to SKS Culinary Academy.
This Return & Shipping Policy explains the terms applicable to physical materials, course kits, learning materials, merchandise and other items that may be supplied, delivered or shipped by SKS Culinary Academy.
SKS Culinary Academy primarily provides culinary education, training courses, workshops and related educational services. Most enrolments and services offered through our website do not involve the sale or shipment of physical products.
Where a particular course, programme or order includes physical items, the provisions below will apply.
1. Scope of This Policy
This policy applies to physical items that may be provided or sold by SKS Culinary Academy, including, where applicable:
-
Course kits.
-
Culinary or baking kits.
-
Printed course materials.
-
Recipe books or booklets.
-
Academy merchandise.
-
Training materials.
-
Certificates or other physical documents.
-
Other physical items specifically mentioned as part of a course or order.
This policy does not treat attendance at a culinary course, workshop or training programme as the purchase of a physical product.
Course cancellation and tuition-fee refunds are governed by our separate Refunds & Cancellations Policy.
2. Courses and Training Services
Fees paid towards:
are payments for educational services and are not purchases of physical goods.
Therefore, the return and shipping provisions of this policy do not apply to the tuition or training component of a course.
Any cancellation or refund relating to course fees is governed by the applicable course terms and our Refunds & Cancellations Policy.
3. Course Kits and Materials
Certain SKS Culinary Academy courses may include or require course kits, ingredients, printed materials or other physical resources.
Where a kit or material is included with a course:
-
The contents will be as specified for the relevant course.
-
Individual items may be substituted where necessary due to availability.
-
The appearance, brand or packaging of individual items may vary.
-
Ingredients and consumable materials may vary depending on availability.
-
Consumable ingredients generally cannot be returned once supplied or used.
Where a kit has been specifically purchased, prepared or allocated for a student, its cost may not be refundable if the student subsequently cancels the course, subject to applicable law and the terms communicated at the time of enrolment.
4. Shipping Availability
SKS Culinary Academy may not routinely ship course materials or kits.
Where shipping is offered for a particular product, course kit or material, the applicable shipping arrangements will be communicated to the customer or student before or at the time of purchase.
Shipping availability may depend on:
-
Delivery location.
-
Availability of the item.
-
Courier service coverage.
-
Nature of the item.
-
Applicable restrictions.
-
Operational considerations.
The Academy reserves the right to restrict shipping to certain locations where delivery cannot reasonably be arranged.
5. Shipping Charges
Where applicable, shipping charges may be:
The applicable shipping charge will depend on the item and delivery location.
No additional shipping charge will be imposed without reasonable communication to the customer, except where such charge has already been clearly disclosed.
6. Processing and Dispatch
Where physical items are ordered or supplied for delivery, the expected processing or dispatch timeframe will depend on:
-
Product availability.
-
Course schedule.
-
Kit preparation.
-
Packaging requirements.
-
Delivery location.
-
Courier availability.
Students or customers will be informed of the expected dispatch arrangement where applicable.
Orders involving customised or course-specific materials may require additional processing time.
7. Delivery Time
Once an item has been dispatched, delivery time depends on the courier or logistics provider and the destination.
Delivery estimates are therefore indicative and may be affected by:
SKS Culinary Academy does not guarantee a specific delivery date unless expressly agreed in writing.
8. Incorrect or Incomplete Address
Customers are responsible for providing an accurate and complete delivery address and contact details.
SKS Culinary Academy will not ordinarily be responsible for delays or failed deliveries caused by:
-
Incorrect address.
-
Incomplete address.
-
Incorrect PIN/postal code.
-
Incorrect phone number.
-
Recipient being unavailable.
-
Refusal to accept delivery.
-
Failure to respond to the courier.
-
Other information incorrectly provided by the customer.
If an item is returned to the Academy because of an incorrect or incomplete address, additional shipping charges may apply if re-dispatch is requested.
9. Delivery Attempts
Courier companies may make one or more delivery attempts according to their own procedures.
Customers should ensure that someone is available to receive the shipment where required.
If the courier is unable to deliver the package after its applicable delivery attempts, the package may be returned to the Academy.
10. Damaged Package on Delivery
Customers should inspect the package reasonably promptly after receiving it.
If the outer packaging appears seriously damaged, opened or tampered with, the customer should:
-
Inform the courier/delivery person where possible.
-
Take photographs of the package and damage.
-
Retain the original packaging.
-
Contact SKS Culinary Academy as soon as reasonably possible.
The Academy may request photographs, videos or other information to investigate a damage claim.
11. Damaged or Defective Items
If a physical item supplied by SKS Culinary Academy arrives damaged or has a manufacturing defect, the customer should notify the Academy within a reasonable period after delivery.
Depending on the circumstances, the Academy may offer:
-
Replacement of the affected item;
-
Repair, where appropriate;
-
Store/course credit; or
-
Refund of the affected item,
subject to availability, verification and applicable law.
The Academy may require reasonable evidence of the damage or defect.
12. Wrong Item Received
If a customer receives an item different from the item ordered or specified, they should contact SKS Culinary Academy as soon as reasonably possible.
After verification, the Academy may arrange an appropriate resolution, which may include:
-
Replacement with the correct item;
-
Collection and re-delivery; or
-
Refund where appropriate.
Customers should retain the incorrect item and packaging until the issue has been resolved.
13. Return Eligibility
A physical product may generally be considered for return only where:
-
The wrong item was supplied;
-
The item arrived damaged;
-
The item has a verified manufacturing defect; or
-
A return is otherwise expressly permitted for that particular product.
Unless specifically stated otherwise, change-of-mind returns are not guaranteed.
14. Non-Returnable Items
For hygiene, safety and practical reasons, certain items may not be eligible for return once supplied.
These may include:
-
Food ingredients.
-
Perishable items.
-
Opened food products.
-
Used culinary equipment.
-
Used utensils.
-
Used personal kitchen items.
-
Opened consumable products.
-
Items specifically customised for a student.
-
Items supplied as part of a practical training session.
-
Printed materials where return is not reasonably practicable.
-
Other items identified as non-returnable at the time of purchase.
This does not affect any rights available to consumers under applicable law.
15. Course Kits Supplied During Training
Where a course kit is handed to a student at the Academy rather than shipped:
-
The student should check the kit at the time of collection.
-
Any missing or visibly damaged item should be reported promptly.
-
Consumable ingredients generally cannot be returned after collection.
-
Used or opened items are generally not eligible for return.
The Academy may replace a genuinely defective or incorrectly supplied item where reasonably appropriate.
16. Certificates and Documents
Where certificates, documents or other physical records are supplied by post or courier, delivery may be subject to the shipping conditions described in this policy.
If a certificate or document is returned because the student supplied an incorrect address, the Academy may require the student to pay applicable re-delivery charges.
17. Lost Shipments
If a shipment does not arrive within a reasonable period after dispatch, the customer should contact SKS Culinary Academy.
The Academy may contact the courier or logistics provider to investigate the shipment.
Where the courier confirms that a shipment has been lost, the Academy will consider an appropriate resolution, which may include:
subject to item availability and applicable circumstances.
18. Items Returned During Transit
If a courier returns a shipment to SKS Culinary Academy because it could not be delivered, the Academy may contact the customer where reasonably possible.
If re-delivery is requested, additional delivery charges may apply where the original failed delivery resulted from information or circumstances attributable to the customer.
19. Return Shipping Costs
Where an item is returned because:
-
The wrong item was supplied;
-
The item was damaged before delivery; or
-
The item has a verified defect,
SKS Culinary Academy may arrange or reimburse reasonable return shipping costs, depending on the circumstances.
Where a return is requested for reasons not attributable to the Academy, the customer may be responsible for return shipping costs.
20. Return Procedure
To request a return, customers should contact SKS Culinary Academy with:
-
Full name.
-
Contact number.
-
Order/course details.
-
Item name.
-
Date of purchase or issue.
-
Payment/transaction reference, where applicable.
-
Reason for return.
-
Photographs or videos, where relevant.
The Academy will review the request and inform the customer whether the return is approved and what procedure should be followed.
Customers should not send products back without receiving return instructions where such instructions are required.
21. Condition of Returned Products
Where a return is approved, the item should generally be returned:
-
In reasonable condition.
-
With original packaging where available.
-
With accessories or components supplied with the item.
-
With relevant documentation, where applicable.
Used, damaged or incomplete products may not qualify for return unless the damage or defect was the reason for the approved return.
22. Refund for Approved Returns
Where an approved return qualifies for a refund:
-
The refund will normally be processed through the original payment method where reasonably possible.
-
The Academy may verify the returned item before processing the refund.
-
Refund processing time may depend on the payment gateway or bank.
-
Any non-refundable charges will be handled in accordance with the applicable terms and applicable law.
A refund for a physical product does not automatically constitute a refund of any separate course or tuition fee.
23. Exchange or Replacement
Where appropriate and subject to availability, SKS Culinary Academy may offer an exchange or replacement instead of a refund.
Replacement availability depends on:
-
Stock.
-
Product condition.
-
Nature of the defect.
-
Course requirements.
-
Supplier availability.
If an identical replacement is unavailable, the Academy may offer an alternative remedy where appropriate.
24. Perishable and Food Items
Food ingredients and other perishable items supplied for culinary training require special handling.
Because of food-safety and hygiene considerations, perishable food items generally cannot be returned after delivery or collection unless they were:
Customers should contact the Academy promptly if they believe a supplied food item is unsafe or materially unsuitable.
25. Third-Party Courier Services
Where delivery is performed by an independent courier or logistics provider, the courier may have its own operational terms.
SKS Culinary Academy will make reasonable efforts to assist with delivery issues but cannot directly control the courier's internal operations.
26. Force Majeure and Delivery Delays
The Academy will not be responsible for delivery delays caused by circumstances beyond its reasonable control, including:
Where possible, the Academy will make reasonable efforts to arrange an alternative delivery or resolution.
27. Fraudulent or Abusive Return Requests
SKS Culinary Academy reserves the right to investigate return or refund requests where there are reasonable grounds to suspect:
Nothing in this section affects legitimate consumer rights under applicable law.
28. Course Cancellation vs Product Return
Students should note the distinction between:
Course Cancellation:
Cancellation of a culinary course, workshop or training programme is governed by the Academy's Refunds & Cancellations Policy.
Product Return:
Return of a physical kit, material or product is governed by this Return & Shipping Policy.
A return of a physical kit does not automatically cancel a student's course enrolment or create an entitlement to a refund of tuition fees.
29. Policy Changes
SKS Culinary Academy may update this Return & Shipping Policy from time to time to reflect:
-
Changes in products or course kits.
-
Changes in delivery arrangements.
-
Changes in payment systems.
-
Operational requirements.
-
Changes in applicable laws or regulations.
The latest version will be published on this page with the updated "Last Updated" date.
The policy applicable to an order will generally be the version in effect at the time of purchase, subject to applicable law.
30. Consumer Rights
Nothing in this policy is intended to exclude, restrict or waive any consumer rights or remedies available under applicable Indian law.
Where a product or service is defective, deficient, not delivered as agreed or otherwise gives rise to a legally recognised consumer remedy, the Academy will address the matter in accordance with applicable law.
31. Contact Us
For questions regarding returns, shipping, damaged items, missing items or delivery issues, please contact:
SKS Culinary Academy
Shree Ganpati Square, GF-2,
Civil Lines,
Allahabad (Prayagraj), Uttar Pradesh – 211001, India
Phone: 070079 15240 / 088741 24151
Website: www.sksculinaryacademy.com
When contacting us regarding a return or delivery issue, please provide your name, contact number, course/order details and payment or transaction reference where available.
32. Governing Law
This Return & Shipping Policy shall be governed by the applicable laws of India.
Subject to applicable law, disputes relating to this policy shall be subject to the jurisdiction of the competent courts having jurisdiction over Prayagraj (Allahabad), Uttar Pradesh, India.
© 2026 SKS Culinary Academy. All Rights Reserved.
